Tech Tips

Tech Tips – Forgotten Features

We have been using telephones for a long time. It’s a fundamental part of our day to day communication for personal and business life. Without it, our world would come to an economic and social standstill. But as situations arose, new features were added, for example, the long-forgotten party lines and the ever so popular caller ID function during the 90s.

But one function that did not get a lot of favoritism was the call forwarding option. Becuase back than most of us only had one phone line at home and one at work. And well it was quite a hassle to forward your phone from home to work only to try and remember to cancel it when you got home. So they often remained separate entities.

But there is a feature available on many cellular providers based on this concept called conditional call forwarding which functions as a no answer or a busy signal transfer. It allows you to have incoming calls answered by another phone whenever your wireless device is busy or remains unanswered after three to six rings.

This is how it works:

  1. Device will ring unless the customer is on it.
  2. Calls cannot be forwarded to international destinations outside the North American Dialing Pattern, including Mexico and countries in Europe.
  3. Calls may be forwarded to select international destinations within the North American Dialing Pattern (i.e.
  4. Destinations accessed with ten-digit dialing, including Canada). Long distance charges apply.
  5. No Answer/Busy Transfer is only available in the National Enhanced Services Rate and Coverage Area.
  6. No Answer/Busy Transfer is an included feature that is typically added to your account when the service is first activated.
  7. MDN (Mobile Directory Number) cannot be call forwarded when suspended.

Keep in mind that when forwarding calls to phone numbers outside your local calling area, you will be billed for any toll, long distance, and airtime charges incurred. Additional per-minute charges may apply to all forwarded calls. So if you have a 2-minute long voicemail, you will lose 2 minutes of your plan for the voice mail sent somewhere else. If you pick up the call elsewhere, it is JUST like using your plans minutes on that phone. Which means cellular to cellular transfers count minutes used on both the original device and the device receiving the call.

Activate No Answer Transfer: (on some systems, this also applies to busy signals, some the *90 option must be set up as well or it will go to your originating providers’ voicemail, if available)

Press *71.
Enter the forwarding phone number where you want calls to be forwarded, for example: *71-606-123-4567.
Press SEND and wait for confirmation. You should hear a confirmation tone.
Press END.

Deactivate No Answer Transfer:

Press *73
Press SEND and wait for confirmation. You should hear a confirmation tone.
Press END

Activate Busy Transfer:

Press *90.
Enter the forwarding phone number where you want calls to be forwarded, for example: *90-606-123-4567.
Press SEND and wait for confirmation. You should hear a confirmation tone.
Press END

Deactivate Busy Transfer:

Press *900.
Press SEND and wait for confirmation. You should hear a confirmation tone.
Press END.

Hope this helps!

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